Shipping | Returns | Exchange
We ship worldwide to all countries. The shipping costs and delivery times depend on the order value and the shipping country.
| Country | Delivery time | Shipping price | Free of charge from |
| Country Germany | 1-3 days | 4,90 € | 149,- € |
| from Austria | 2-4 days | 6,90 € | 149,- € |
| Switzerland (DDP)* | 2-5 days | 9,90 CHF | 149,- CHF |
| France (DDP) | 2-3 days | 6,90 € | 149,- € |
| Italy | 2-3 days | 6,90 € | 149,- € |
| The Netherlands | 2-3 days | 6,90 € | 149,- € |
| Spain | 4-5 days | 6,90 € | 149,- € |
| Great Britain | 2-3 days | 6,90 £ | 149,- £ |
| USA | 4-10 days | 9,90 USD | 199,- USD |
| Regions | Duration | The price | Free of charge from |
| Europe | 2-5 days | 6,90 € | 149,- € |
| Rest of the world | 4-10 days | 9,90 € | 199,- € |
*Small parcels are delivered by Swiss Post and large parcels (e.g. dog beds) by DHL Express. There are no additional taxes, customs duties or fees for you.
** If the delivery is made to a non-EU country, additional duties, taxes or fees may have to be paid by the customer, but not to the provider, but to the customs or tax authorities responsible there. The customer is advised to ask the customs or tax authorities for details before ordering. Shipments to Switzerland are always sent DDP (Delivered Duty Paid). This means that there are no additional charges for you.
For shipments from Switzerland, please see the notes below.
You can return unused items to us within 14 days of receipt. Please register your return in our returns portal before shipping: https://return.williamwalker.de/
Select all items you wish to return and choose one of the two refund options:
You have two options for returning your items:
We recommend insured shipping with tracking (DHL, UPS or GLS) to the following address:
lasting brands GmbH
- Retoure William Walker -
Schmiedestraße 1
27419 Lengenbostel
Deutschland
Please make sure to include the delivery note with your return so we can assign it correctly.
Once your return has arrived, it will be reviewed and processed within 14 days. The information sheet on our returns policy can be downloaded here.
Please note that returns from non-EU countries must be declared as a return. If incorrect labelling means we can only accept the return upon payment of a fee, we reserve the right to refuse acceptance or to deduct the costs incurred from the refund amount.
You can return unused items to us within 14 days of receipt. Depending on how your parcel was delivered, the return registration is handled through a different portal:
For small parcels (delivered to you by Swiss Post):
Our partner MyOrderGate will send you an email with a link through which you can register your return. Registration is mandatory, as otherwise we are unable to re-import your parcel back to Germany. Please also note that due to the re-import process, it may take several weeks for the return to arrive at our warehouse and be refunded. You can find more information here.
For large parcels (delivered to you by DHL Express):
For shipments delivered by DHL Express, please register your return via the William Walker returns portal. You can access it here: https://return.williamwalker.de/portal
The following costs apply for providing return labels and will be deducted from your refund:
Parcels up to 2 kg: 20,- CHF
Parcels over 2 kg: 30,- CHF
Please note:
The returns portal is automatically assigned based on the carrier that delivered your parcel — you are not able to choose freely. This means that even if you only want to return part of your order (e.g. just a collar), the rules for the overall parcel apply. If it was delivered by DHL Express, for example, you will need to use the William Walker portal. Each parcel also contains an information sheet with all further details about the returns process.
If you prefer a different size or a different product, you can also conveniently register an exchange through our returns portal. Simply select the desired replacement item there. Any discount from your original order will automatically be applied to the new item. If the new item is more expensive, you will receive an invoice for the price difference. If it is cheaper, the difference will be credited to you. The new item will be dispatched as soon as your return has been received and checked by us.
We ship worldwide to all countries. The shipping costs and delivery times depend on the order value and the shipping country.
| Country | Delivery time | Shipping price | Free of charge from |
| Country Germany | 1-3 days | 4,90 € | 149,- € |
| from Austria | 2-4 days | 6,90 € | 149,- € |
| Switzerland (DDP)* | 2-5 days | 9,90 CHF | 149,- CHF |
| France (DDP) | 2-3 days | 6,90 € | 149,- € |
| Italy | 2-3 days | 6,90 € | 149,- € |
| The Netherlands | 2-3 days | 6,90 € | 149,- € |
| Spain | 4-5 days | 6,90 € | 149,- € |
| Great Britain | 2-3 days | 6,90 £ | 149,- £ |
| USA | 4-10 days | 9,90 USD | 199,- USD |
| Regions | Duration | The price | Free of charge from |
| Europe | 2-5 days | 6,90 € | 149,- € |
| Rest of the world | 4-10 days | 9,90 € | 199,- € |
*Small parcels are delivered by Swiss Post and large parcels (e.g. dog beds) by DHL Express. There are no additional taxes, customs duties or fees for you.
** If the delivery is made to a non-EU country, additional duties, taxes or fees may have to be paid by the customer, but not to the provider, but to the customs or tax authorities responsible there. The customer is advised to ask the customs or tax authorities for details before ordering. Shipments to Switzerland are always sent DDP (Delivered Duty Paid). This means that there are no additional charges for you.
For shipments from Switzerland, please see the notes below.
You can return unused items to us within 14 days of receipt. Please register your return in our returns portal before shipping: https://return.williamwalker.de/
Select all items you wish to return and choose one of the two refund options:
You have two options for returning your items:
We recommend insured shipping with tracking (DHL, UPS or GLS) to the following address:
lasting brands GmbH
- Retoure William Walker -
Schmiedestraße 1
27419 Lengenbostel
Deutschland
Please make sure to include the delivery note with your return so we can assign it correctly.
Once your return has arrived, it will be reviewed and processed within 14 days. The information sheet on our returns policy can be downloaded here.
Please note that returns from non-EU countries must be declared as a return. If incorrect labelling means we can only accept the return upon payment of a fee, we reserve the right to refuse acceptance or to deduct the costs incurred from the refund amount.
You can return unused items to us within 14 days of receipt. Depending on how your parcel was delivered, the return registration is handled through a different portal:
For small parcels (delivered to you by Swiss Post):
Our partner MyOrderGate will send you an email with a link through which you can register your return. Registration is mandatory, as otherwise we are unable to re-import your parcel back to Germany. Please also note that due to the re-import process, it may take several weeks for the return to arrive at our warehouse and be refunded. You can find more information here.
For large parcels (delivered to you by DHL Express):
For shipments delivered by DHL Express, please register your return via the William Walker returns portal. You can access it here: https://return.williamwalker.de/portal
The following costs apply for providing return labels and will be deducted from your refund:
Parcels up to 2 kg: 20,- CHF
Parcels over 2 kg: 30,- CHF
Please note:
The returns portal is automatically assigned based on the carrier that delivered your parcel — you are not able to choose freely. This means that even if you only want to return part of your order (e.g. just a collar), the rules for the overall parcel apply. If it was delivered by DHL Express, for example, you will need to use the William Walker portal. Each parcel also contains an information sheet with all further details about the returns process.
If you prefer a different size or a different product, you can also conveniently register an exchange through our returns portal. Simply select the desired replacement item there. Any discount from your original order will automatically be applied to the new item. If the new item is more expensive, you will receive an invoice for the price difference. If it is cheaper, the difference will be credited to you. The new item will be dispatched as soon as your return has been received and checked by us.
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Are you looking for products that enrich life with your four-legged friend and want to support a young start-up? You've come to the right place - we are a family business founded in 2018, based in Hamburg.
We ship worldwide to all countries. You can find detailed information on shipping conditions here.
We ship worldwide for free from an order value of €149. Shipping costs for orders below €149 vary depending on the destination country and chosen shipping method. You can find an overview of shipping costs and delivery times here.
So you can personally assure yourself of the quality of our products, we naturally offer you a 14-day right of return from the date of delivery.
Return:
For a straightforward and smooth return, we have set up a returns portal at return.williamwalker.de for you. There you can obtain a prepaid DHL return label for a fee. The fee will be automatically deducted from your refund amount. Alternatively, you can also send your return back using a shipping provider of your choice. In this case, the fee does not apply.
Exchange:
If you would prefer a different size or a different product, you can also register the exchange conveniently via our returns portal. Simply select the desired replacement item there. Any discount from your original order will be automatically transferred to the new item. If the new item is more expensive, you will receive an invoice for the price difference. If it is cheaper, the difference will be credited to you. The new item will be shipped as soon as your return has been received and checked by us.
